Dell — Terrible support

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So a week went by. I will spend my time blogging about this issue and raise awareness how bad this company is. Registering your Dell product will help Dell to serve you more quickly, should you need technical support during the first year of ownership.

I did check out their support site before but there was no service manuals. Dell customer service reps repeatedly refused to connect with a supervisor when I requested it. I was told twice it will be sent to a higher authority, and twice it will be sent on with the highest priority; and once that it has been handled… without any sort of resolution or information forth coming to me that is.

Out of warranty Dell server support

It was working so smoothly till 2012. Since the battery backup was too low I was forced to change battery as well as adapter from an authorised dealer. After that my laptop was not switching on properly. Whenever we are keeping in a dry atmosphere it used to turn on. After one week we have taken the laptop to a Dell service centre in Bangalore. Since we were not willing to do that, we have informed them to return the laptop without changing motherboard. After collecting the laptop from there dell out of warranty support as well as keyboard of the laptop was not working. We were not expecting these types of mistakes from an authorised service centre. We just want to ensure from your end that it should not happen with anyone else in future. They would have ensured that all the parts got fitted properly before handed over to us. I am doing research in Uttar Pradesh where dell service centres are not available and I am struggling a lot here. I am not in a position to go to Bangalore as well. Sir please consider this issue at the earliest. Hi Renikuttan, I am Kaveri from the Dell Social Media Outreach team. Kindly share the address from where you got your system repaired. Also share your address via private message so that we can help you further. In case of any further assistance Please feel free to contact me directly by sending a reply to this blog. We would recommend you do not post your private information on a public forum.

I have been doing Computer Support for 25 years, this is the worst I have seen from Dell and have worked with them for years. After two hours on my own I was able to install it. They never called me back. I did check out their support site before but there was no service manuals. This was very frustrating considering the time spent after each dropped call going through their que system to speak to a representative again. In our tests, all of these media provided accurate, timely answers. This is particularly important regarding virus protection, spyware detection, and computer diagnostics. And literally full of falsehoods to anyone who has actually dealt with Dell customer care. About 3 hours later, I got back a detailed response, advising me to make sure that my laptop had all the latest Windows and antivirus updates and sharing a link to Dell's thorough article on the topic. Ouch, bad decision, but I'm not gonna lecture you any. They are getting away with selling faulty products and scamming customers who get stuck with this junk into a cruel game of cat and mouse, having to spend days on the phone, getting nowhere with these Third World call centers. I would have contacted Michael Dell, but try as I might, I could not find contact information for him.